Top 825 Reviews From Legit Safelite AutoGlass Buyers (2024)

Yeraline increased rating by 2 stars.

CoveragePrice

After a positive interaction with Safelite AutoGlass, Yeraline increased their star rating.

The technician did come to my house and look at it and confirmed that the same part needed to be replaced again. Safelite now says that the repair is not covered under their warranty and will not repair it. I had to pay out of pocket to have it repaired again with another shop. They DO NOT stand behind their parts or labor and their warranty not worth anything.

Customer ServiceInstallation & SetupCoveragePunctuality & Speed

The commercials are misleading as to how easy it is to book them. After several online tries to schedule I was told they didn't service in my area so I had to come to them. It was interesting that the nearest location was not that far from me. That appointment was also rescheduled by them as when I called they hadn't got insurance approval and insurance had no record of contact. The scheduling and customer service is a mess. Installed wasn't bad.

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Installation & SetupPunctuality & SpeedStaff

They confirmed the appointment the day before, had everything was good to go. At drop-off, they did not receive the windshield and cancelled the appointment. Was told “Oh well, I’m too busy” by employee.

Customer ServiceCoverageStaff

I would give them a 0 if I could. Right before my appointment, they called and said my insurance would not cover manufacturer glass. Okay… I never requested it. The tech changed the order for some reason. So rescheduled. Second appointment, the kid arrives and says he is getting an error message for my front camera. I told him BMW gives error messages whenever anything is wrong and I was getting no message. Refused to put in new windshield. Brought to BMW to check. They said exactly what I told the kid. The car would have let me know and Safelite always says this. I ended up using a local glass company and there was no error message. And no need to even recalibrate the camera. Push for someone other than Safelite.

Customer ServiceInstallation & Setup

I had to call numerous times again to reach a manager. While I had the rental I would try to call to update the manager so he could adjust the rental car as needed-always takes multiple phone calls to reach anyone (they frequently don't answer the phone at all and you can't leave a message). I now have my car back. Due to poor communication, dishonesty, damage, etc. I would not recommend this company and would never use them again.

Installation & SetupPunctuality & Speed

Horrible experience with this company. They cancelled my initial appointment I had for a week with just a little over an hour’s notice. The second appointment was over a week later. The installer was really nice but when I drove the vehicle later I noticed the rear view mirror was shaking to the point it was making me dizzy. Trying to get another appointment is futile.

Customer ServiceStaff

I am not pleased with their service. They came to my home with the wrong windshield and told me they would have to order one and it would be the following week. The technician didn't realize it wasn't the right windshield until he started taking parts loose on the old one. Now I have a plastic flap on the side of the windows that is flapping in the wind. I called and canceled my appointment, talk to representative about the rubber being loose and she wasn't concerned. Told me she would refund my money. Never said they would send someone to fix it. I guess they don't need my business. Not happy with this situation.

If you have glasses chips or cracks, I will never recommend you bring to them ever again. The technical person are not providing any work to fix your glasses, they will damaged your glasses and make you pay more for the damage that they caused from repairs. Never recommend this this company Again or recommend to anyone.

Customer ServiceInstallation & Setup

Made a fourth appointment as a mobile appointment so they would come out to me. Called customer service on the day of the appointment and asked them to have the technician give me 30 minutes notice before his arrival and made sure they had my correct phone number. I was assured this would happen. As I should’ve expected, the technician calls me after he arrived and I wasn’t quite home yet so he had to wait for me to arrive and finally fixed the issue. Throughout this I contacted Safelite corporate and was told a manager would contact me which also never happened. Safelite support is almost impossible to get in touch with. Not sure how this company is still in business.

Customer ServicePunctuality & Speed

Now, I have video of this window breaking from the rock, along with pictures of this after it broke the. The window regulator was never operated until the technician replaced the window. There was no way it could have weakened the regulator. This seems very suspicious in try to not stand behind the warranty you offer. My next step is to file complaints with the BBB, uploading the video and photo. It is extremely unfortunate that Safelite will not truly stand behind their work.